Choosing the right customers and saying no

How do you scale a family-owned manufacturing business to $100M in sales without losing the family feel? From building a culture where employees feel seen and valued, to transforming the customer experience, to raising the bar for operational excellence, in this episode, President of Falcon Plastics, Jenn Barlund, shares what it means to focus on both people and profitability. You’ll hear why choosing the right partners and sometimes saying no are critical, how transparency shapes trust and why innovation matters in an otherwise stale industry.