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6min chapter
Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI
VUX World
Are You Using Conversational Analytics?
The conversational analytics that we talked about, it shows the conflict specifically. It also does some of the basic cleanup of what should it show you to take actions on. The second part is the channel connectors, how do you connect all of them and then have a single user profile? That's again a piece that we are talking about as an orchestration layer. Human plus AI is a big component, right? So where human can live in the data in real time where I got this question, but bot is just waiting, oh, what am I supposed to do right now? Rather than responding back to the customer at this point in time, you will just send a micro interaction to a
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