Joel George, MBA, MSN, RN, Executive Director of Retail Services, Health Parks & AdventHealth Training Center at AdventHealth
Becker’s Healthcare Podcast
00:00
Integrating Hospitality Principles into Healthcare for Enhanced Patient Experience
This chapter explores how combining hospitality and retail strategies in healthcare can personalize patient care and enhance their experience. It highlights the design of health parks that foster inviting spaces with diverse services, ultimately driving revenue and loyalty while understanding patient needs.
Transcript
Play full episode
