Are You Listening to Your Customers?

Durn cobit: I think you, like any leader, want to make sure you're more in the listen mode in the beginning. So i actually went on a bit of a world tour and visited ten of our 11 countries that next door is alive and working well in. Every country has slightly different needs from a utilitarian perspective, but the commonality was a lot around this community piece. On one hand, there was so much hope and kindness and great everything from kind of small acts of kindness on the platform to really, really big things.