The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Intercom’s Jonathon Colman on why content designers should do less

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Importance of Gifts and Presence

I was so introverted in college that I realized that without some sort of strategy or mechanism or toolset, really, I would probably be off living in the mountains with a pack of dogs and Wi-Fi. improv is what sort of helped me break out on my shell to be able to do that. And there's a little bit in improv of being able to anticipate what your partner or your partner is going to do. You find that you take that skill and apply it to your work as a content designer.

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