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403. Process Can Set You Free with Hilary Corna

The ONE Thing

00:00

The Human Way to Improve Processes

In the US, our mindset is like technology will solve everything. But all it's going to do is amplify a poorly designed process. You have to design the process first, then match the technology to the operation. Don't implement technology and then change the operation to match the tech. If you ask, what does the operation need? It depersonalizes it and gives you the answer.

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