Do You Have a Channel Within Your Organization Where Warmand Ffuzzies Get Shed?

We hev people complain, and weare angry custorss like anybody. But as far as i what we would like to beet, where were those kind of sticky bits a. We're trying to find things that are more closely lined with people's real, actual problems. It would be great if we could just spend 24 hours a day talking to real customers,. or sitting over their shoulders and watching them work in that sort of thing.