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Biometric Airports, Shrimp People, and Marines in Boxes

Tech Talk Y'all

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The Rise of Chatbots and Human Job Displacement

This chapter discusses the challenges and failures of using chatbots in customer service, focusing on a bank in Australia that had to re-employ staff after realizing the limitations of automation. It also examines broader concerns about AI in sectors like HR, raising ethical questions about transparency and job replacement.

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