Customer Success | Scaling Your Startup S2E9 with Statusphere’s Kristen Wiley & Techmate’s Nicole Beals | E1229
This Week in Startups
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Elevating Customer Success Through Focused Strategies
This chapter delves into the transformative journey of prioritizing larger companies in IT departments to enhance customer success metrics. It discusses the critical differences between merely satisfying customers and genuinely delighting them by addressing their real pain points, alongside strategies for maintaining personal touches in scaled customer interactions.
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