The AI & CX Connection: Smart Tech, Real Talk, and a Few Giggles with Alice Shabazian | Let's Laugh About It
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Navigating AI in Customer Experience
This chapter discusses the integration of AI technology in customer experience management, focusing on the need for precise prompts to optimize results. It highlights the challenges of consolidating customer feedback from multiple platforms and emphasizes the importance of delivering personalized service in both online and in-person interactions. Additionally, the speakers reflect on the evolving role of phone support and the potential for AI to enhance customer relations in retail environments.
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