How to Deal With Team Conflict

"It doesn't matter if you're right or if the patient's wrong. Just make the patient happy," he says. "A unhappy patient will make your life miserable for much longer as opposed to just making them happy in the moment" Don't be afraid to get a refund and don't hesitate from defending yourself, she adds. 'Real honest conversations with your team' is key when it comes to dealing with conflict between staff and patients.