We tend to do, and i know some people organ to identify with this, we tend to blame it on our people. We didn't give them a system with which they can execute. If it wasn't for edwards demming, we never would have put our finger on that. And i'm the worst violator i'm a big blameer. Buthere's a ones gawing re someone's expectation. Yep, you just nailed it.

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