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Dan Murray-Serter, Chapter 4: How to cross the chasm from idea to product

Secret Leaders

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The Importance of Values in the Supplement Industry

Sophie and Tara set out their three company values when they first started. They were care without compromise, keep a sense of humour and humility. This helped them decide what ingredients to put in each capsule. But the big challenge was how much could fit inside every single product. The pair decided on two capsules - one with more nutrients than others. It affected margin but arguably made better products for customers.

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