You once wrote that after eight years of trying to teach business writing, you became convinced it would never again. This is now, later. We're in a different time. There's the internet, which actually gets many people writing much more - not always for the better. But do you think, you know, fast forwarding to two thousand 17, has business writing in any way improved? I'm not as on top of it as i was when i was reading hundreds of letters and memos every week. You know, there are certain fundamental things that business people have trouble with. Ah, and what's the main thing they get wrong from the business mentality? Th the most consistent mistake, not

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