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#17 Jeff Bezos and the Age of Amazon

Founders

CHAPTER

The Relentless Pursuit of Customer Experience and Innovative Management

This chapter explores Jeff Bezos' unwavering commitment to customer experience and frugality at Amazon, marked by a memorable encounter with a vice president over travel arrangements. It also discusses key lessons Bezos learned from Jim Senegal of Costco that shaped Amazon's pricing strategy and organizational philosophy.

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