#17 Jeff Bezos and the Age of Amazon
Founders
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The Relentless Pursuit of Customer Experience and Innovative Management
This chapter explores Jeff Bezos' unwavering commitment to customer experience and frugality at Amazon, marked by a memorable encounter with a vice president over travel arrangements. It also discusses key lessons Bezos learned from Jim Senegal of Costco that shaped Amazon's pricing strategy and organizational philosophy.
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Transcript
