Balancing sustainability with participant needs

A Guardian Australia exclusive report has revealed details of a planned major overhaul to the national disability insurance scheme. Under the new model, funding and support plans will be generated by a computer, with human involvement dramatically reduced. Senior reporter Kate Lyons speaks to Nour Haydar about what this means for the more than 750,000 Australians relying on the scheme, and why some staff and disability advocates are raising the alarm