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How Instagram Reels manages reliability | Jack Li (Instagram, Shopify)
Engineering Enablement by Abi Noda
How to Make a Business Case for Investment and Reliability
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I think there's a huge cost in the organization in terms of taking people away from feature that they're trying to do to address these incidents. One of the things that became kind of hard was how do you sort of understand the urgency around some small problems? We have the severity rating that we assign to our instance, which we call SAVs. And so this is one of the ways we're able to help scale this process and make sure that we have a sustainable way of driving solutions to problems.
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