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In this episode, Aydin chats with Irosha de Silva, the founder of Marketrics, about how AI is transforming customer support from passive documentation to real-time, visual, and agentic assistance. They discuss how they met through an AI networking tool called Bordy, how Irosha transitioned from running a software agency to launching an AI-powered startup, and how tools like Grok and GitHub Copilot are changing the game for fast-moving teams. Irosha also demos how Marketrics worksârevealing a future where SaaS tools can support users visually and contextually, without human intervention.
TIMESTAMPS
0:40 â How Aydin and Irosha met through Bordy, an AI networking agent
2:50 â Iroshaâs tech background and software agency journey
4:55 â Going âall inâ on building a product in AI6:15 â The frustrating customer support moment that sparked Marketrics
8:20 â How Marketrics uses agentic AI to improve customer support
10:00 â The impact of AI on company-building today
11:45 â How startups can now reimagine any function with AI
12:45 â Tools Marketrics uses: GitHub Copilot, Grok, ChatGPT
14:00 â How AI is helping founders actually get things done (like LinkedIn posts!)
16:00 â Iroshaâs process for turning notes into a high-performing post using Grok
21:10 â Live demo: How Marketrics works with Canva as an example
27:00 â Reimagining support: From reading docs to real-time visual guidance
30:00 â Why user patience is dropping in the AI era
31:00 â What excites Irosha most about the next 12 months of AI
32:50 â How to connect with Irosha
Tools & Resources Mentioned
Bordy â AI networking agent that introduces professionals via email
Marketrics â Iroshaâs AI-powered customer support platform (marketrics.ai)
Grok â AI tool (by xAI) Irosha uses to generate real-time LinkedIn posts
GitHub Copilot â AI code assistant used by Markettricsâ dev team
ChatGPT â Used alongside Grok for content creation and support
Cursor â Another AI coding tool briefly mentioned by Aydin
Nvidia GTC Conference â Where Irosha gathered content for his LinkedIn post