Scaled CS: Daphne Lopes, Hubspot
Gain Grow Retain
Understanding Segmentation in Customer Success
This chapter discusses the significance of segmentation in customer success and explores various methods of segmenting customers based on market, industry, organization size, and complexity. It also delves into regional segmentation and highlights the evolving thinking around segmentation and its alignment with customer objectives and product strategy.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
