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How to win the clash with existing business logic / Chris Ferguson / Episode #134

Service Design Show

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The Hard Thing About Hard Things About Business

I i'm curious to which extent a experience plays a oll here. I thinktht you're right, although i do think that there you can benefit from the experience and the problems of others. There's a great book that inspired me,. caled the hard thing about hard things, which is ben horwesan. He talks about whenin when i was in a running rigible and grow ita. And he would say things like, you know, people think it's hard to find good talent, but what's really hard is when you haveGood talent, but they become they get a sense of entitlement. So you can, i think you can understand other ople's

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