3min chapter

Deployed: The AI Product Podcast cover image

How Help Scout Moved From Traditional SaaS To An AI-Native Product Company: A Conversation with Nick Francis & Luis Morales of Help Scout

Deployed: The AI Product Podcast

CHAPTER

Embracing Risk in AI Product Development

This chapter explores the hurdles engineering teams encounter when adopting an AI-first product culture, particularly the extended timelines and altered expectations for product quality. It highlights the importance of embracing risk and the philosophy of 'shipping when it's dangerous' to facilitate learning and product enhancement.

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