EP 127 | Jeff Heckler - How Pipedrive built a Customer Success team at scale that helped drastically decrease churn
CHURN FM
00:00
How to Grow a Customer Success Team?
When i came in, we were serving about three % of the total customeror account base. And then nding those numbers, was about a 25 million dollars in revenue. Now it's much different. We have pulled teams customers success teams. We have an operations team of half a dozen individuals. But that's a quick overviewer. And the why and a little bit of that, i wouln't dov into that more than as well.
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