3min chapter

Finding Our Way cover image

23–Make UX truly human-centered by addressing trauma, power, and other necessary and uncomfortable realities (ft. Vivianne Castillo)

Finding Our Way

CHAPTER

Is There Depth of Humanity in UX?

UX professionals pride themselves in all things empathy and advocating for people. But compassion fatigue is always going to be experienced by people where extending empathy is a core aspect of what they do. We need to really lean into what human service professionals are talking about and even what they're training their professions in school, she says. The American Counseling Association talk about the importance of self-care as an ethical imperative.

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