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440 Seeing The How by Allen Adamson

The Marketing Book Podcast

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The Importance of Personalization

Hotels are starting to personalize their rooms and services for guests. They know that you like certain pillows from previous days, they put on a news channel when you get in the room instead of your new junkie. You don't have to even figure out how to work the remote, which could require a video tutorial. It's happening in shampoo, online companies, or if you,. if you have certain hair type, you, they'll customize a formula to so it's happening on a small scale. But I think realizing that one area to create an experience that is going to be stickier, as I say, with less.

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