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Ryan Petersen (Flexport) - Modernizing the Shipping Industry

Entrepreneurial Thought Leaders (ETL)

CHAPTER

How to Measure the Impact of Your Platform on Customer Service

Flexport's biggest customer is one of the world's largest paper makers and we eliminated 60,000 emails from their supply chain team in their first year with us. A salesperson at Flexport convinced the she hacked our system basically and onboarded 75 customer service reps. "It's like being super creative like whoa the platform actually does things it wasn't designed to do"

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