How to Measure the Impact of Your Platform on Customer Service

Global trade has existed for centuries, but hasn’t evolved with technology. Ryan Petersen, CEO and founder of Flexport, learned this the hard way as an entrepreneur managing the supply chain of his brother’s motorcycle sales business, and took it as an opportunity to update the industry. Petersen shares his insights on how entrepreneurs can solve some of the world’s biggest challenges and how the Internet can be a force for good.

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