Web Copy for SaaS with Ekaterina Howard
Better Done Than Perfect
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How Do You Do Review Mining?
The customer success team is one of the most valuable and under utilized resources for voice of customer data. All te members across different departments have access to but how can, for example, a customer success person access that and and use it in their work? It's obvious that they're not writing as or anything. They're just talking to customers. What's the use? No, like, i don't know bute. Can't love to hear. Well, they still, they still need to, first half this common narrative with the rest of the team.
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