The Importance of Platform Issues in Hosting

I do feel like we could offer a worse sla for some customers in return for a cheaper service. I think there are people out there who would look for something that's more cost effective but maybe slightly less reliable. We run all our services with replication factor three so that we can survive machine failures but honestly we see very small number of machine failures. Why not run the services with replicated factor one when there is a machine failure and design it so that our sla is still covered? Would you accept a 95 sla in that situation for a third of the price?" "We've talked about with certain providers where maybe there's platform issues that we can't work around," he says