Intro

Aaron Steele, Practice Lead at SOFTEL shares his journey through Microsoft to his current role of SOFTEL, and his thoughts on the ever-evolving UC landscape. 

• The development and scaling of Microsoft Teams in unique scenarios such as global sports organizations during the Covid-19 pandemic
• Innovations in broadcasting including the use of NDI for creating interactive experiences at events such as the NBA bubble games
• The challenge small-medium businesses face with integrating Teams Phone
• How AI can be leveraged to improve use and admin experience, particularly in contact centers

Thanks to Neat, this episode's sponsor, for their continued support.