We all do when we're driving because we're not consciously paying attention to the road, but we notice anomalies. And in a vehicle that's our cue to pay attention as a driver of a vehicle. But at work, we don't do this. We get woken up and we have a surprise or a contradiction. And then we ignore it. Or we explain it away. The good stories result in an insight. That reminded me when you were saying that about the cop in the ashes, right? So he's looking for the contradiction. So he's got a story in his mind in a way with the world works.
My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.
We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.
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