Jon Cohen "Understanding what people think, when you can't trust what they say"
The New Abnormal
00:00
The Seven Wonders of Asking
The most successful businesses are invariably those best able to satisfy changing customer needs. The finest marketing campaigns perfectly capture the prevailing mood of their target audience. Now is the time to invest in insight, empathy and understanding. We can't presume to know what people want, feel and think. So perhaps it's taking those in turn o gon they're nomb understanding what's that all about. Y tery, interesting meon that exact point. O thinkon any terms of where are we all right now? Again, i quoting you back at you. Well, in terms of wooking ut what it means, it means that.
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