Passenger Experience and Travel Counsellor Perspective

Passengers are suffering more disruption as technology at airports, airlines and air traffic control is failing.

But why is aviation software becoming more prone to failure and vulnerable to cyber-attacks, and what is the solution to preventing delays?

Presented and produced by Russell Padmore

(Image: Passengers wait at Heathrow Airport in London, as European airports experienced disruption due to a cyberattack on the check-in and boarding system in September 2025. Credit: Getty Images)