The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth cover image

This is how to impress your boss and a Business case for change accepted

The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

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How to Increase Customer Satisfaction With Automation

The key part here is not just looking at the costs, but if you're going into automation. Get finance to actually input a lot of the data because if you get them to do it, they can't argue with it. Only one third of organizations improve their customer experience between 2010 and 2019. And this is basically, in my view, that people do not think enough about the return on the investment that they are making.

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