Beyond the Code: Deploying Empathy • Michele Hansen & Hannes Lowette
GOTO - The Brightest Minds in Tech
00:00
The Key Dos and Don'ts in Customer Interviews
"The way you ask questions and the way you treat someone in an interview determines the quality and quantity of information that you get back," she says. "So things like using a calm, gentle tone of voice, not interrupting them, leaving pauses for them to fill and mirroring and summarizing what they're saying"
Transcript
Play full episode
