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How to Control Emotions of Panic and Fear
It might sound corny but I think this is where training actually takes over and that's why the army is a brilliant organization for training people. Most unusually we take the brightest officers for a year in their early 30s and train them to become senior staff officers and senior commanders. There are not many businesses that would actually do that. So training is really important and an important thing about training is that you try and replicate as many situations that people might come across so that they've been there before or have got sort of handrail to take them through. You'll suddenly find yourself sometimes in circumstances that you've never been in before but that's where you've got to use your intelligence, use