Why redesign beats layering agents

Deloitte’s latest Tech Trends report makes one thing clear: real AI value doesn’t come from dropping chatbots or agents onto old workflows, but from redesigning how organizations actually work. This episode breaks down why agentic AI forces process redesign, infrastructure modernization, and new management models, why legacy systems, data readiness, and governance remain the biggest blockers, and what separates companies getting real value from those stuck in pilots. The core lesson from 2025 is simple but hard: AI advantage comes from rebuilding operations for an AI-native world, not layering tools on top of the past.

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