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The Progression of Value: How to Deliver Custom Work Experiences at Scale | Joe Pine, Revisited

Work For Humans

CHAPTER

Rethinking Value: Employees and Customers

This chapter explores the nuanced definitions of 'product' and the implications of labeling employees as customers versus traditional customers. It highlights the shifting landscape of business dynamics and media consumption, emphasizing the importance of stakeholder respect and clarity in language to enhance organizational performance.

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