Welcome to First Block, a Notion series where founders from the world’s leading companies tell us what it was like to navigate the many firsts of their startup journey—and what they learned from that experience.In this episode, we spoke with Jesse Zhang, Co-founder and CEO of Decagon. In just a year since coming out of stealth, Decagon has become a $1.5 billion AI unicorn, transforming customer service for companies with AI agents.
Chapters
00:00 Intro
01:40 Rethinking Customer Experience
02:45 Early Startup Lessons
05:18 Agent Operating Procedures
09:58 Building Enterprise Trust
14:04 Scaling Fast
15:53 Hiring Philosophy
19:12 The Tool Stack
20:12 Advice Block
For a full video, transcripts, and custom Notion x Decagon templates, please visit: https://ntn.so/nfxioe
To learn more about how Notion is supporting startups, please visit: https://ntn.so/u28v7x
