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AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS

The AI Consulting Podcast

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Enhancing Customer Service with AI

This chapter explores how generative AI serves as a supportive tool in customer service, enhancing agent responsiveness without replacing human interaction. The speakers share insights on leveraging AI to streamline communications and improve customer experiences while maintaining a balance between automation and empathy.

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