
AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS
The AI Consulting Podcast
00:00
Enhancing Customer Service with AI
This chapter explores how generative AI serves as a supportive tool in customer service, enhancing agent responsiveness without replacing human interaction. The speakers share insights on leveraging AI to streamline communications and improve customer experiences while maintaining a balance between automation and empathy.
Transcript
Play full episode