LHLM 101: Customer Relationship Management (CRM)
Legal Talk Network - Law News and Legal Topics
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Your Number One Tactic Tip for C R M?
Most lawyers will sit through a sales person demo. They'll see all these amazing reports, right? And they blak, wow, i can start running my business more like a business. The reality is, srem adoption is really dependent on a couple of things. One is working with the people who do the work right. You need to make their lives easier,. Otherwise they are not going to change the way hat they do the work period. It's the bottom up approach. Second thing, and especially for really sophisticated systems that have a kind of lots of extensibility, do this slowly. Implement one thing, then implement the next thing. But nurturing on the front ed and back
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