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Automation Renaissance Part 2: Accelerating Human Connection with Savinay Berry, EVP, Product and Engineering, Vonage
IT Visionaries
Collecting Feedback, More Accurate Feedback, Faster
The velocity of that is definitly increasingd, let me give you an example. In our contact center solution, we used to hear about the fact that he we also need to have video. So it was a ask. From what we saw, it was a real problem. Solved it using the capabilities we had within ourselves. I call it the composable enterprise. Because we have so many different lege pieces, we can kind of build what we want with those lego pieces pretty quickly. And ultimately that's a benefit for the user.
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