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Are We Designing a Landfill or Leaving a Legacy? / Jennifer Rittner / Ep. #211

Service Design Show

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Rethinking Design Accountability

This chapter emphasizes the importance of longitudinal studies to understand the broader social impacts of service-oriented companies like Uber Eats and Netflix. It advocates for sustainable design practices and critiques the industry’s tendency to focus on client satisfaction without considering the long-term consequences of consumer waste.

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