4min chapter

WorkLife with Adam Grant cover image

Indra Nooyi wants us to reimagine the return to work

WorkLife with Adam Grant

CHAPTER

Using Customer Stories to Personalize Your Customer Experience

Sales force customer three 60: Data can be an incredible starting point for quantitative data. Customers stories are the beginning of figuring out what kind of personalization people are looking for. If we all ran a few more experiments every week, we would learn a lot more from the data we create. Andra it's got to be much easier to speak up about these issues when you're the so how did you handle them before you got to the top?

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