Service Now - It's Bringing Value to the Business

Today's guest is Luiz Wolf, Global IT Director at The Kraft Heinz Company in Chicago. The Kraft Heinz Company is one of the largest food and beverage companies in the world and are a globally trusted producer of high-quality, great-tasting and nutritious foods for over 150 years. No matter the brand, they're united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is their team of over 39,000 food lovers, creative thinkers and high performers worldwide.

As a Global IT Services Director and Digital Transformation Leader, Luiz drives organizational efficiency through innovation and consistent execution. He has established a culture of rapid innovation which requires a dedication to transforming ideas into successfully implemented products. His experience has enabled Luiz to lead groundbreaking innovations in mobile payment technology, AI engine development and intelligent chatbot technology.

In the episode, Luiz will tell you about:

Tipping points and lessons learned in his career to date,

His role and responsibilities at Kraft Heinz,

The value that ServiceNow is adding to Kraft Heinz,

Use cases of the benefits ServiceNow has brought to the business,

Challenges they need to overcome to achieve success,

Advice for a successful Digital Transformation journey and

What the future holds for ServiceNow