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Rapid Response: Balancing data with gut feeling, w/JetBlue's Joanna Geraghty

Masters of Scale

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Navigating Airline Challenges and Employee Appreciation

This chapter explores the significant impacts of the pandemic on the airline industry's revenue and highlights the innovative 'Lobatical' employee benefit designed to enhance employee appreciation. The discussion also emphasizes the partnership with Capital One Business, reflecting a commitment to both employee care and superior customer service.

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