Introduction

James Roy Lawson and Pat Axboom are back for episode 20 of the UX podcast. They discuss three blog posts that they've come across, as well as a few things on Twitter. The first one is Epic Fail, Barclays, Facebook, Chemical,. Highlighter, the Chasm Between the Bank and its Customers. Second one, which I go through all three. We do have to warn everyone that we are going to swear, if they're with the second article, because it's got a star in the article, but we'll not use the star.