5min chapter

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MLOps at the Age of Generative AI // Barak Turovsky // MLOps Podcast #169

MLOps.community

CHAPTER

The Disruption of Customer Faced Interaction

The disruption of customer facing interaction will impact almost every industry across the board. Any company that has sizable, let's say more than one million customer base would need to make their internal knowledge basis accessible and served by large language models. For example, if you call American Airlines and ask why my am I eligible for refund if my slide was canceled or you're an Internet provider asking my internet not working. Companies that will not embrace this new paradigm will face a risk of being disrupted by competitors either existing or new. And finally I also believe that education is being disrupted as we speak as you probably saw Cheji PT for especially is amazing and passing standard test.

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