Good PMs are Good Diplomats by fmr Zappos Head of Product
The Product Podcast
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Product Management Podcast - Product Leaders
Good PMs elevate others and good diplomacy. People may not remember exactly what you did and what you said, but they always remember how you make them feel. So being human-centered leads to better business outcome. And treating your coworkers, the people that you collaborate with as customers and doing the same thing is also key.
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