AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min chapter
#60- Mom and Pop To Enterprise, Scaling a Call Center As You Grow
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Improvement in Wait Time and Addressing Turnover at the Call Center
This chapter discusses the significant improvement in wait time at the call center, with the average wait time on Mondays at nine being under seven seconds. They also highlight their plans for addressing the high turnover rate and compare their wait time to other big companies in the US.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode