Let's talk principles: Exploring how we build product at Intercom
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Deliver Outcomes Principle
For bigger projects or larger launches, we might identify multiple check points assessing outcomes. Watch out for these anti patterns that can creep in after a while without any one noticing them. Fighting against these anti patterns takes a lot of work from teams who genuinely understand the deliver outcomes principle and how important it is to our business.
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