Are You Going Through a Crisis?

"We crisis is a funny thing, right? I mean, like years ago, right, we went all went through the same crisis at the same time," she says. "The people who are most successful during the moment of crisis are starting to think, you know what, let me put aside my own needs for a second and start to focus on what other people need" She adds that incumbents fall when they're not built for rapid change because their solution is no longer relevant. 'I don't care if we make any money off of the thing that we do next, but we better make sure that people feel like we care about them'